Jilted ATM Buyers Get Internet Justice; Robocoin Issues Apology & Explanation
On Wednesday, October 15, Andrew Wilkinson was out of patience. He and his business partner had ordered aRobocoin ATM to place in a pub in Canada. The product arrived months late and wasn’t immediately operational.
Robocoin got the machine up and running but couldn’t come to terms on a full refund of the US$20,000 he spent on the machine. But before turning to a centralized, government-run legal system (and shelling out the untold dollars and hours that entails), Andrew decided to make one last attempt at getting restitution:
‘We’re prepared to take legal action, but we figured we’d give Jordan a taste of Internet Justice first.’
Andrew collected every pertinent email passed between himself, his business partner and Jordan Kelley, the CEO of Robocoin. He took screenshots, compiled them chronologically and posted them on Reddit along with his story, titling it ‘The Great Robocoin Rip-off: How we lost $25,000 buying a Robocoin ATM.’ Within a day, it became one of the highest-voted posts the Bitcoin subreddit has ever seen.
Less than 48 hours later, Andrew had cause to make yet another post on Reddit, but this time for a very different reason:
‘The next morning, with the intense spotlight of Internet Justice focused on Robocoin, we got our US$25,000 back along with a hangdog apology from Jordan.’
Andrew Wilkinson is the founder of the interface development company MetaLab, and his partner Rajiv Khaneja works with the app development team Sparklit. On Friday October 17, Andrew duly informed Reddit of the success of his initial post in a second entitled ‘ROBOGATE 2014 UPDATE: Internet Justice Has Been Served.’ He reported, ‘We weren’t sure what would happen, but as things unfolded we learned a few things about the power of the Internet…’
This post was published at Coin Telegraph on 2014-10-22.